Privacy Policy for Black Diamond Rides, LLC
Effective Date: May 14, 2024
- Introduction
Black Diamond Rides, LLC ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our luxury black car SUV services in Austin, Texas. Please read this policy carefully to understand our practices regarding your personal data.
- Information We Collect
We may collect and process the following information about you:
2.1 Personal Identification Information:
- Name
- Address
- Email address
- Phone number
- Payment information (credit/debit card details, billing address)
2.2 Travel Information:
- Pickup and drop-off locations
- Travel dates and times
- Service preferences
- Special requests
2.3 Technical Data:
- IP address
- Browser type and version
- Time zone setting and location
- Browser plug-in types and versions
- Operating system and platform
- Other technology on the devices you use to access our services
2.4 Usage Data:
- Information about how you use our website, booking platform, and services
- How We Collect Information
We use different methods to collect data from and about you including through:
3.1 Direct Interactions:
- When you provide personal data by filling in forms or corresponding with us by post, phone, email, or otherwise
- When you create an account or book a service
3.2 Automated Technologies or Interactions:
- As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns
3.3 Third Parties or Publicly Available Sources:
- We may receive personal data about you from various third parties, including analytics providers, advertising networks, and search information providers
- How We Use Your Information
We use your personal data for the following purposes:
4.1 Service Delivery:
- To provide and manage our transportation services
- To process your bookings and payments
4.2 Customer Service:
- To respond to your inquiries and requests
- To provide customer support
4.3 Business Operations:
- To analyze usage of our services to improve our offerings
- To conduct market research and gather feedback
4.4 Marketing and Communications:
- To send you promotional materials and updates about our services
- To notify you of changes to our services, terms, or privacy policy
4.5 Legal Compliance:
- To comply with legal obligations and regulatory requirements
- To protect our rights, property, or safety, and that of our customers and others
- Sharing Your Information
We may share your personal data with the following parties:
5.1 Service Providers:
- Third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies
5.2 Legal Requirements:
- If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency)
5.3 Business Transfers:
- In connection with a merger, sale, or acquisition of our company or assets, your personal data may be transferred to the new owners
- Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.
- Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Your Rights
You have the following rights regarding your personal data:
8.1 Access:
- You have the right to request a copy of the personal data we hold about you
8.2 Correction:
- You have the right to request correction of any inaccurate or incomplete personal data
8.3 Deletion:
- You have the right to request deletion of your personal data under certain conditions
8.4 Objection:
- You have the right to object to the processing of your personal data in certain circumstances
8.5 Restriction:
- You have the right to request the restriction of processing of your personal data in certain circumstances
8.6 Data Portability:
- You have the right to request the transfer of your personal data to another party
To exercise any of these rights, please contact us at the contact information provided below.
- Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
- Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Black Diamond Rides, LLC
- Email: [email protected]
- Phone: 512-931-4047
- Children's Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under the age of 18 without verification of parental consent, we will take steps to delete that information.
- International Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We will ensure that any such transfers comply with applicable data protection laws and that your personal data remains protected.
- Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Thank you for choosing Black Diamond Rides, LLC. We are committed to protecting your privacy and ensuring the security of your personal data.